Extra support with water bills available in Chester

Severn Trent customers may be able receive additional help when it comes to paying their water bill, thanks to one of the many affordability schemes it has to offer.

The FTSE 100 company has a range of financial support to help make it easier for customers to pay their bill, including money off bills, payment plans, a bill capping scheme, as well as support if you’re on benefits or live alone.

Across Chester last month, over 1,000 people benefitted with the extra financial support offered.

The company is now asking customers who feel they could do with a helping hand financially, or if their circumstances have changed, to see what help is available to help make paying their water bill that little bit easier.

Mark Grice, External Relationships Manager at Severn Trent said:

“We don’t want anyone to worry about their bill or struggle paying it, and we know the cost-of-living crisis is continuing to stretch people financially. We also understand that everyone’s situation is different, so we’ve tried to offer as much varied support as possible.

“Depending on individual circumstances, customers could potentially get up to 70% off their bill, or they could benefit from being on a payment plan, having a capped bill, or the additional help we offer to people if they live alone or are on benefits.”

Severn Trent’s financial support schemes include.

• Big Difference Scheme, where eligible customers may save up to 70% off their bill.
• WaterSure, where customers bills can be capped if you have low income, a medical condition or large family.
• Debt support – matching plus, help paying off any debt on the account
• Water Direct paying the bill through benefits
• Flexible Payment plans, extending the period over which customers pay at a frequency that suits
• Living alone, if customers live alone they may benefit from a lower tariff 

“We’re helping thousands of people financially right across our patch in a number of ways, and customers may not realise that there’s something for them that can help. Like simply setting up a payment plan can help make paying bills more manageable when juggling things financially.” Adds Mark. “My team are here to help, so we’d encourage anyone who feels like they could do with chatting about their bill, or their situation to get in touch and see what we can do.”

To find more information on the support available and how to get in contact with the team, visit:

http://www.stwater.co.uk

Pictured - Mark Grice, External Relationships Manager at Severn Trent.